Have a question?
Call our hot line 19097
which is operating 24 hours 7 days a week for medical claims, medical network or medical pre-approvals
Call our short number 19798 for individual policies which is operating from 8:00am to 5:00pm from Sunday to Thursday
just fill up our "Contact us" form and we will call you
Need to find our offices?
Just click here
Find Additional Support
1. List of approved medical providers
Here is our latest list of approved medical providers in Egypt :
2. Pay your Premium easily
We often hear from our customers that they would like to have a choice on when and how to pay a premium. So, we have prepared a wide variety of options for you to choose from. You can decide whether you pay your premiums:
You can also choose from a variety of dates on which your payment can be made. And finally, for even more flexibility, we offer several options of how to make your payment:
- Credit Card Payment – (On specific plans/policies)
- Bank Transfer – Standing Order
- Bank Cheque
3. Missed a payment? Here’s how to reactivate your Policy
If you missed a payment and are worried about your policy being invalid contact us as soon as possible. In most cases we can simply re-activate your plan, with no loss of cover.
4. Have your circumstances changed?
We want to make sure that you always have the right protection for your circumstances. If things change – for example, you may start a family, move jobs or emigrate – this could seriously affect the amount or type of protection you need.
So if anything changes, just call us on 19798 (from outside Egypt +202 2 461 9020) so we can make sure you’re still receiving the right level of protection.
5. List of required documents for any change in your policy?
Here is our required document for any change in your policy.
So if anything changes, just call us on 19798 (from outside Egypt +202 2 461 9020) or contact us using our online contact form.