Have a question?

Call our hot line 19097

which is operating 24 hours 7 days a week for  medical  claims, medical network or medical pre-approvals


Call our short number 19798 for individual policies which is operating from 8:00am to 5:00pm from Sunday to Thursday


just fill up our "Contact us" form and we will call you

Our offices

Need to find our offices?

Just click here

Find Additional Support

1. List of approved medical providers

Here is our latest list of approved medical providers in Egypt : 



2. Pay your Premium easily  

We often hear from our customers that they would like to have a choice on when and how to pay a premium. So, we have prepared a wide variety of options for you to choose from. You can decide whether you pay your premiums: 

  • quarterly
  • semi-annually
  • annually

You can also choose from a variety of dates on which your payment can be made. And finally, for even more flexibility, we offer several options of how to make your payment: 

  • Credit Card Payment – (On specific plans/policies)
  • Bank Transfer – Standing Order 
  • Bank Cheque 

3. Missed a payment? Here’s how to reactivate your Policy

If you missed a payment and are worried about your policy being invalid contact us as soon as possible. In most cases we can simply re-activate your plan, with no loss of cover.

4. Have your circumstances changed?  

We want to make sure that you always have the right protection for your circumstances. If things change – for example, you may start a family, move jobs or emigrate – this could seriously affect the amount or type of protection you need. 

So if anything changes, just call us on 19798 (from outside Egypt +202 2 461 9020) so we can make sure you’re still receiving the right level of protection.

5. List of required documents for any change in your policy?  

Here is our required document for any change in your policy.

Required documents for policy changes.

So if anything changes, just call us on 19798 (from outside Egypt +202 2 461 9020) or contact us using our online contact form.