Have a question?

Call our hot line 19097

which is operating 24 hours 7 days a week for  medical  claims, medical network or medical pre-approvals


Call our short number 19798 for individual policies which is operating from 8:00am to 5:00pm from Sunday to Thursday


just fill up our "Contact us" form and we will call you

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Contact Us

Do you have a question relating to your policy with us?  Or even a comment or feedback on our products and services?  Simply complete the short form below and we will get back to you within two working days.

Alternatively, you can find our contact details below.



As a valued MetLife customer, we are committed to providing you with a satisfactory response. You also reserve the right to escalate your concerns to EFSA.

As for our alternative contact information:

  • Phone us:
    • For enquiries relating to medical claims, medical network or medical pre-approvals call our hot line 19097 which is operating 24 hours 7 days a week.
    • For enquiries relating to Individual Policies call us at +202 2 4619020 or our short number 19798 which is operating from 8:00am to 5:00pm from Sunday to Thursday.
  • Fax us:
    • For medical pre-approval request: +202 2 754 5228 / +202 2 517 0608 / +202 2 792 9166 / +202 2 792 9174
    • For individual policies: +202 2 461 9069