MetLife Worldwide

Click here to visit the MetLife website

www.metlife.com

Have a question?

Call our hot line 19097

which is operating 24 hours 7 days a week for  medical  claims, medical network or medical pre-approvals

Or 

Call our short number 19798 for individual policies which is operating from 8:00am to 5:00pm from Sunday to Thursday

Or

just fill up our "Contact us" form and we will call you

Alico is now part of MetLife

On November 1, 2010, MetLife, Inc. completed its purchase of American Life Insurance Company. This deal brings together two well-established, international businesses with proven track records of growth. The combination creates a global life insurance and employee benefits powerhouse and will give our customers even more ways to protect their future. Together, we will offer:

  • a broader portfolio of products serving more people in more areas
  • innovative products and services, delivered with a proven record of local know-how
  • the financial strength of the premier global life insurer


You may be wondering how this deal affects any Alico or MetLife policies you have. There won't be any changes to your policies based on this acquisition. 

Have a look at our FAQs for answers to other questions you may have about MetLife and Alico coming together.

 

Why did MetLife acquire Alico?
MetLife’s acquisition of Alico is consistent with MetLife’s international growth strategy. It accelerates the company’s global growth as Alico operates in more than 60 countries, and the transaction affirms MetLife’s position as a global leader. MetLife’s and Alico’s businesses are highly complementary. The combination enhances and balances MetLife’s geographic and product mix, and significantly increases MetLife’s distribution power.


What does this mean to MetLife and Alico customers?
Alico is now a part of MetLife, a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. No actions are required from MetLife’s or Alico’s customers due to this transaction. Your policies and contracts remain in full force and effect. Please be sure to keep your contact information with us up to date so we can communicate with you on a timely basis.


As an Alico customer, will there be any changes with my policy?
No. There will be no change in the benefits, terms and conditions of your policy due to this transaction. You don’t need to take any action. To assure continued coverage, all you need to do is continue to pay your premiums and otherwise comply with the terms of your current arrangement. If there is any change in the future, you will be notified about it promptly.

Will this transaction impact MetLife customers?
There are no changes to MetLife’s in-force policies and contracts due to this transaction. All policy and contract terms and conditions remain in full force and effect.

Will this acquisition impact any transaction that I have submitted such as a new policy application, insured sum increase/decrease, claim request, policy loan, etc?
No.

Can I still purchase Alico products?
Yes, Alico products will continue to be available under MetLife’s ownership.

Will I have the same agent? Who do I contact for questions about my existing policy?
There will be no impact on your existing policies. You can contact your agent or customer service with further questions.

Will the way I pay my bill change?
There will be no immediate changes in how you pay your premiums (by whatever method). The terms of your policy will remain the same and will be serviced at the same location. If there is any change in the future, you will be notified about it promptly and with plenty of advance notice. Please keep your contact information up to date so we can communicate with you on a timely basis.

Who will be my contact from now on?
Your contact remains the same as before. If there is any change in the future, you will be notified about it promptly. If you have a change to your contact information, please update that with us.

Will the customer service telephone numbers change?
The contact telephone numbers you currently have will remain same. If there is any change in the future, you will be notified about the change promptly and with plenty of advance notice.