COVID-19 Update

For your safety and not to expose you to outdoor presence, we are glad to respond to your inquiries on our channels below: 

For Individual Clients:
Tel: 19798
For queries & explanation: ClientSupport-Egypt@metlife.com
For Complaints: ServeMe-Egypt@metlife.com
For Collection queries: Egyptcollection-support@metlife.com

For Employee benefit Clients:

Corporate Medical Customer Support
Tel: 19097
E-mail: BFEgyptCustomerServices@metlife.com

Medical Prior Approval
E-mail: Approval.Requests@metlife.com

How Can I pay my premium?   

For safety measures and  to limit direct and face to face interaction, for your convenience we are providing the following channels for collections:

• Fawry options, Fawry call center may guide for the nearest available touch point. Or paying through any other Fawry digital gateways as (online payment gate way, Mobile wallets, banking networks (ATMs), . . .etc.)
• Depositing premiums in any of our bank accounts. (copy of bank deposit receipt to be sent by e-mail on Egyptcollection-support@metlife.com with advising which amount on which policy)
• Bank /wire transfer On HSBC bank accounts. (copy of bank deposit receipt to be sent by e-mail on Egyptcollection-support@metlife.com with advising which amount on which policy)