Our Leadership

Maha Shawky is an experienced, value-driven leader with 19 years of experience in life and medical insurance as well as the pharmaceutical industry. She is the Chief Operating Officer at MetLife, overseeing all MetLife Egypt operations including corporate, retail and distribution services as well as governance & business transformation. In charge of evolving the needed strategies to provide superior service for customers.

She joined MetLife in 2004 as a medical claims adjuster as the first multinational insurance company, where she was responsible for claims payments and performing daily quota as well as claims reconciliation.

Maha showed enthusiasm and devotion to her job, which qualified her for many promotions until appointed as the medical and life claims manager in 2015, where she was in charge of a team of 55 people in charge of the medical and life claims operations. Following her performance in the aforementioned roles, Maha was appointed as claims manager in 2017 where she was in charge of all the claims functions in Egypt and overseeing all the life and medical claims. After that, Maha had led corporate operations, where she exhibited exceptional negotiating abilities as well as a record of accomplishment of maintaining product quality and customer satisfaction overseeing the claims and the network and employee benefits operations, which includes pensions and credit life.

Prior to joining MetLife, Maha Shawky was working as drugs regulatory affairs specialist in Misr Company for Pharmaceutical Industries from 2001 to 2004.

Maha Shawky graduated from the Ain Shams University in 2000, with a Bachelor's degree in Pharmaceutical Science, followed by a Masters’ degree in Business Administration and Operations Management from ESLSCA in 2015.

Tamer Mahrous boasts more than 20 years of experience in accounting, finance, and insurance across high-profile corporations across the region.

Since December 2020 and up to the present, Tamer Mahrous has taken the position of the Chief Financial Officer of MetLife, where he supervises planning, contributes to budgeting ideas, establishes the company's financial objectives, researches income prospects, and develops a cost-control strategy.

From 2014 to 2020, Mahrous assumed the post of the Financial Controller at MetLife, in charge of financial accounting and reporting and the treasury function, as well as leading the finance team and participating in the creation of budgets, plans, projections, cash flows, maintenance of financial ledgers and accounting procedures. He was responsible for ensuring the timely and accurate preparation of statutory and regulatory reports and returns, such as regulatory reporting, annual tax returns, board of directors' financial reports, and annual financial statements, as well as coordinating with external and internal auditors, including prompt delivery of audit requirements and effective resolution of audit concerns and findings.

From 2009 to 2014, Mahrous embarked on the role of "Chief Accountant" in MetLife, ensuring that accurate books and records are kept and that group rules are followed, as well as assuring that generally recognized accounting standards are followed.

Mahrous earned a Bachelor of Commerce (accounting) degree from Cairo University's Faculty of Commerce in 1998.

Haitham currently holds a position as Vice President and Managing Director in Egypt for MetLife.

In his role, Haitham brings a wealth of knowledge and expertise in the insurance field in Egypt and across all lines of business (Retail, Bancassurance, Employee Benefits, and Group Pensions). He also holds the position of Deputy Chairman of the Board of MetLife Egypt.

Haitham has dedicated his career to the Insurance sector for over two decades, starting his journey in 1999 in MetLife as an accountant. Haitham was then promoted to a reinsurance officer role in a matter of two years, responsible for all reinsurance functions and relationship management, including treaty reporting, renewals, and analytics.

In 2003, Haitham was assigned to spearhead the ‘Life Insurance’ profit center with focused responsibility on new individual product development, market intelligence, in addition to reinsurance, developing the organization into an esteemed market leader.

In 2005, Haitham led several positions in finance, where he was responsible for accounting, controls, investments, planning, taxes, reinsurance, and reporting. Following his success in these roles, Haitham was promoted to Chief Financial Officer in 2012, continuing to grow the business.

In 2013, Hiatham was assigned as Corporate Solutions Director where he led the growth of Employee Benefits and Pension businesses.

In 2018, Haitham was appointed as Deputy CEO, where he led all distribution channels and met company objectives according to MetLife's strategy.

Haitham was assigned to lead the entire business in Egypt as Managing Director in 2019, delivering on innovation, development and drove the company to become a forceful market frontrunner.

With a passion for ongoing self-growth and development, Haitham attends ongoing Executive Leadership Programs and is keen on mentorship and coaching for individuals within and outside the organization. Haitham has received numerous awards and recognitions for all the ground-breaking work he has done over twenty years within the industry.

Haitham is a Certified Director after finalizing the Corporate Directors Certification Program (CDCP) provided by the Egyptian Institute of Directors (EIoD), accredited by the International Finance Corporation (IFC), and the Financial Regulatory Authority (FRA). He has also been recognized by the Institute of Certified Professional Managers (James Madison University) as a Certified Manager for demonstrating knowledge, skill, education, experience, and ethics in the practice of Management. Additionally, Haitham also completed the Leading Through Personal Excellence from Stanford Graduate School of Business. Most recently, Haitham has been elected as a board member of The Insurance Federation of Egypt for the cycle 2021- 2025, receiving 38 votes out of 40.

Haitham holds a B.A in Accounting & Finance from Ain Shams Univerity in Cairo, Egypt, and an ARA (Associate, Reinsurance Administration) designation from the Life Management Institute. He is bilingual and enjoys the company of people, travel, and spending time with his family.

Maged Hamdy is an accomplished Corporate Solutions Director at MetLife Egypt, with extensive expertise in all aspects of the insurance sector for 19 years.

After his graduation, Maged started his career journey with MetLife Egypt in 2002 as an accountant where he was responsible for all bank-related processes, including daily bank reconciliation, posting of accounting entries, and producing the monthly reconciliation for the accounts.

In 2004, Maged was promoted to hold the post of reinsurance accountant, with major responsibilities including creating accounting processes for new treaties, completing accounting entries for reinsurance transactions, and delivering quarterly reports to the regional and chief accountants.

Maged Hamdy had a lot of significant professional experiences in the field of accounting. Therefore, he was promoted in 2007 to be senior reinsurance officer. Following his success in the aforementioned positions, Hamdy was assigned as Operations Supervisor in 2008 for Employee Benefits

His eagerness, openness to challenges, conversations, and an exchange of ideas from the top players in the business made Maged Hamdy the ideal candidate for the next big move in 2012 when he was assigned to the post of Assistant Underwriting Manager at MetLife Egypt, where he was responsible for managing the daily financial and underwriting unit's tasks as well as ensuring the quality service to customers. Furthermore, he was in charge of the medical underwriting of Employee Benefits.

Maged Hamdy graduated from the Ain Shams University’s faculty of commerce with a bachelor’s degree in accounting in 2000; followed by a Master’s degree in International Finance in 2014. Maged pursued self-development by enrolling in further management programs and earning certificates of completion.

As a transformational manager with foresight and imagination, Khaled Younis is a veteran Face to Face Distribution Manager at MetLife, with more than 20-year business expertise, through which he exceeded ambitious goals and delivered revolutionary and innovative outcomes to clients.

Throughout his career, Khaled has demonstrated a continuous track record of initiating challenging business projects, as well as executing and designing strategies that propel businesses forward.

Khaled Younis established a team that was in charge of planning, constructing, and growing aggressive results-oriented agency operations, as well as strategic projects aimed at improving the customer experience. He successfully produced significant results, with the company's revenues increasing by over 20% year on year. Additionally, he was able to expand and maintain a retail portfolio worth more than EGP 700 million.

Khaled Younis rose to prominence in the distribution development industry, owing to his extensive expertise, the majority of which he gained while working for MetLife, which he joined in 1997 as a Life Insurance Consultant, responsible for conducting personal sales activities of life insurance, annuities, and health products.

With plain dedication, Khaled's hard work, and effort has paid off as he got promoted a year later to be a Unit Manager, where he was responsible for recruiting, training, and monitoring the agents as well as the daily management, motivation, and coaching of team members.

Following a string of remarkable achievements and exceptional performance, Younis was appointed named Agency Development Manager in 2006, where he was in charge of interviewing and choosing new Unit Managers for the nation, as well as training and developing them.

Khaled Younis holds a Bachelor’s degree in Business Administration from Cairo University's Faculty of Commerce in 2000, followed by an Executive MBA from the American University in Cairo.

Insurance guru with a long record of accomplishments in the industry. Walid is currently the "Head of Bancassurance," in MetLife Egypt and his responsibilities include developing and implementing a countrywide insurance product strategy for profitable development that involves all insurance products and services that the banks choose to pursue. Moreover, it also involves combining insurance services across all product lines, sectors, and platforms in the nation.

He also worked as a "Senior Key Account Manager" in Bancassurance for MetLife Egypt, leading a team of managers in the development and improvement of sales processes and capabilities in order to meet company objectives, ensuring sales process and operation flow and quality in accordance with local and regional policies and compliance standards, and developing and implementing insurance product strategies.

Previously, Walid served as the "Administration Manager" for MetLife Egypt, where he was responsible for implementing management and directive decisions to achieve corporate objectives, improving the system for historical documentation of data and management information for easy reference and analysis, and establishing appropriate performance standards in collaboration with technical managers and ensuring that these are maintained and, where possible, improved.

He has been with Alico from its inception in Egypt in 1998 until the present. Throughout those years, he has made significant contributions to the sales force.

In 1996, he earned a bachelor’s degree in science from Cairo University, specializing in accounting and business administration.