Have a question?
Call our hot line 19097 which is operating 24 hours 7 days a week for medical claims, medical network or medical pre-approvals
Or
Call our short number 19798 for individual policies, which is operating from 8:00am to 5:00pm from Sunday to Thursday
Or
just fill up our "Contact us" form and we will call you
Meet Our People
Meeting the expectations of a diversified market is a real challenge. It requires recruiting a skilled and sophisticated team. Part of our policy is to support you with experts who look into the needs of the Egyptian market.
Our strong team will meet you through different channels which might be:-
Face to face – If you’d like a personal meeting to discuss your finances, one of our POS (Policy Owner Services) team members will be happy to meet you to discuss your requirements.
Apart from that, our Conservation Team will be ready to assist you for any changes that you wish to make to your policy.
Over the phone – We’re also happy to talk to you over the phone. Our Policy Owner Services (POS) team stands ready to answer all enquiries related to the customer’s benefits in his/her policy.
Additionally, our Claims department is provided with a hotline unit available 24 hours for prompt response toward customer’s claims and enquiries.