Feedback & Complaints

For more than a century, MetLife has a reputation as a company that believes in fair dealing, integrity and trustworthiness. That’s why we pride ourselves on always striving to deliver the highest standard of customer service.

If you feel that we have not lived up to these standards we would like to hear about it, so we can put it right for you.

Share Your Concern

Please let us know your opinion about any of our services. This is how we can know what to adjust in order to serve you better.

  • Contact info
  • Policy info
  • Concern info

  How we can help you

Email us on, providing:

  • Your full name
  • Policy number
  • Contact telephone number
  • A brief description of your experience

 You will receive an Acknowledgement for your complaint via email with a reference number, we will contact you shorty.

Our team are always available to listen to your feedback, please call us using the following number:

Individual Customer Support: 19798

*From Sunday to Thursday from 08:30 AM To 04:30 PM except for Public Holidays

Corporate Medical Customer Support: 19097

*You may call our customer support hotline 24/7

Visit our head office at the address below or find the nearest office to you here.

Find our Offices

No matter where you are, we're never too far away.