Premium Payment Methods

Dear Customers,

According to law No. (18) of 2019 regulating the use of Non-Cash payment and obligate all institutions to adapt to changes in accordance with the provisions of the law to control non-cash payments and non-cash collections, , and as part of the MetLife’s strategy to navigate to the non-cash environment by using e-payments, kindly be informed that effective April 01, 2021, the maximum allowable cash payment for insurance premiums will be only 500 Egyptian pounds or its equivalent in foreign currencies.

MetLife is pleased to provide its customers and business partners diverse payment channels and solutions for insurance premiums, in accordance with the provisions of the Law which controls the use of Non-Cash payment methods.

1. Direct debit from credit card/debit card.

This option allows customers to authorize MetLife to withdraw the due premiums automatically from credit/debit card.

2. Direct debit from the bank account (ACH).

This option allows customers to authorize MetLife to withdraw the due premiums automatically from bank account.

3. Fawry services for e-payments.

Fawry is the Leading Egyptian Digital Transformation & E-Payments Platform, offering financial services to consumers through more than 194,000 locations and with a variety of channels it offers a convenient and reliable way to pay bills and other services in multiple channels:

• Fawry’s network of retailers includes small groceries, pharmacies and stationaries, and post-offices. “To reach to the nearest Fawry service provider you may call the Hotline 16421”
• Online using Fawry website.
• myFawry app.
• Fawry services on the telecommunications company’s mobile wallets and banks mobile wallets.

4. Collection at MetLife offices.

Premium payments at MetLife offices are available Sundays to Thursday from 09:00 AM to 04:00 PM, using the following:

• A bank check, the check to be of account payee only.
• Credit or Debit card.
• Filling a direct debit authorization form for MetLife to deduct premium from customer’s bank account or credit card.

5. Bank transfer at one of the company’s bank accounts.

This option allows customers to transfer the premiums to MetLife bank account. MetLife bank account and swift code are in the attached file.

After making a bank transfer, please send a copy of the transfer receipt to the email: (EgyptCollection-Support@metlife.com), the receipt should indicate customer’s full name and the policy numbers.