e-Services
Our website and mobile app make it easy for business policy holders to locate medical providers, submit a claim or request for medical approval. Click here to visit our website.
Request a Medical Approval
How should you submit your case for prior medical approval?
Submitting your documents is very simple, choose any of the below methods available:
- Now you can Request a medical Approval using the MetLife eServices Application & E-service Website.
- HCIS* Medical provider with prior approval facility on site.
- Emailing MetLife at approval.requests@metlife.com
o We are open 24/7 & will reply within 2 to 3 hours for completed requests.
- Sending a fax to: (+202) 279 29 166 / (+202) 279 29 174
*Prior approval is valid for 7 days and only at the approved location.
*You may follow up on any previous queries by dialing us on 19097.
When do you need to request a prior medical approval?
You may request a prior medical approval in any of the following cases:
- Physiotherapy
- Out-patient surgeries
- Non-emergency hospital admissions
- Advanced cardiovascular investigations
- Outpatient medication above 1000 EGP per prescription
- Advanced radiology test (MRIS & CT scans with contrast, nuclear scans)
- Advanced lab investigations (hormonal assay, viral or tumor markers)
What documents do you need to submit to receive prior approval?
To help smoothen your prior medical approval process you are requested to submit the following documents:
- Your credentials (name/ group number/ certificate number)
- Medical report or treating physician prescription for the requested procedure
- Name specialization of desired provider
- Any further supporting documents (radiology report/ lab analysis/ detailed medical report) relevant to the desired medical service